[
  ["card_arrival", "inform card not arrived"],
  ["card_linking", "request link card to app"],
  ["card_linking", "request reactivate card in app"],
  ["exchange_rate", "ask bank exchange rate"],
  ["card_payment_wrong_exchange_rate", "inform wrong exchange rate for payment"],
  ["extra_charge_on_statement", "ask reason for extra charge on payment statement"],
  ["pending_cash_withdrawal", "inform pending cash withdrawal"],
  ["fiat_currency_support", "ask bank available fiat currency"],
  ["card_delivery_estimate", "ask card delivery date estimate"],
  ["automatic_top_up", "request automatic top-up account"],
  ["card_not_working", "inform card not working"],
  ["exchange_via_app", "ask currency exchange via app"],
  ["lost_or_stolen_card", "inform lost stolen card"],
  ["age_limit", "ask bank services age limit"],
  ["pin_blocked", "ask pin blocked"],
  ["contactless_not_working", "inform contactless payment not working"],
  ["top_up_by_bank_transfer_charge", "ask transfer top-up charges and conditions"],
  ["pending_top_up", "inform pending top-up"],
  ["pending_top_up", "inform top-up problems"],
  ["cancel_transfer", "request cancel transfer"],
  ["top_up_limits", "ask top-up limit"],
  ["wrong_amount_of_cash_received", "inform received wrong amount of cash at ATM withdrawal"],
  ["card_payment_fee_charged", "ask card payment fee for transactions"],
  ["card_payment_fee_charged", "ask reason for card payment fee"],
  ["transfer_not_received_by_recipient", "inform bank transfer not received by recipient"],
  ["supported_cards_and_currencies", "ask supported cards currencies"],
  ["getting_virtual_card", "request virtual card"],
  ["card_acceptance", "ask card payment acceptance and restrictions"],
  ["top_up_reverted", "inform top-up reverted"],
  ["balance_not_updated_after_cheque_or_cash_deposit", "inform account balance not updated after deposit"],
  ["card_payment_not_recognised", "inform not recognised card payment"],
  ["card_payment_not_recognised", "inform unfamiliar card payment charge"],
  ["edit_personal_details", "request change personal details"],
  ["why_verify_identity", "ask reason identify verification needed"],
  ["unable_to_verify_identity", "inform problem verifying identify"],
  ["get_physical_card", "request help with physical card pin"],
  ["visa_or_mastercard", "ask card brand visa mastercard"],
  ["topping_up_by_card", "ask top-up by card friends"],
  ["disposable_card_limits", "ask disposable card transaction limits"],
  ["compromised_card", "inform compromised card"],
  ["compromised_card", "request card freeze"],
  ["atm_support", "ask atm locations"],
  ["direct_debit_payment_not_recognised", "inform not recognised direct debit payment"],
  ["passcode_forgotten", "inform forgot password login code"],
  ["declined_cash_withdrawal", "inform declined atm cash withdrawal"],
  ["pending_card_payment", "inform pending card payment"],
  ["lost_or_stolen_phone", "inform lost stolen phone"],
  ["request_refund", "request purchase refund"],
  ["declined_transfer", "ask reason transfer declined"],
  ["Refund_not_showing_up", "inform refund not received"],
  ["declined_card_payment", "inform declined card payment"],
  ["pending_transfer", "inform pending transfer"],
  ["terminate_account", "request terminate account"],
  ["card_swallowed", "inform card swallowed by atm"],
  ["transaction_charged_twice", "inform duplicate card transaction"],
  ["verify_source_of_funds", "request source of money from account"],
  ["transfer_timing", "ask bank transfer duration"],
  ["reverted_card_payment?", "inform returned card payment"],
  ["change_pin", "request change pin"],
  ["beneficiary_not_allowed", "inform transfer beneficiary not allowed"],
  ["transfer_fee_charged", "ask transfer fee for transactions"],
  ["transfer_fee_charged", "ask reason for transfer fee"],
  ["receiving_money", "ask receive money conditions"],
  ["failed_transfer", "ask reason transfer failed"],
  ["transfer_into_account", "ask transfer money into between accounts"],
  ["verify_top_up", "ask about top-up verification"],
  ["getting_spare_card", "request spare card"],
  ["top_up_by_cash_or_cheque", "ask about cash check top-up"],
  ["order_physical_card", "request physical card"],
  ["virtual_card_not_working", "inform virtual card not working"],
  ["wrong_exchange_rate_for_cash_withdrawal", "inform wrong exchange rate for cash withdrawal"],
  ["get_disposable_virtual_card", "request disposable virtual card"],
  ["top_up_failed", "ask reason top-up failed"],
  ["balance_not_updated_after_bank_transfer", "inform account balance not updated after transfer"],
  ["cash_withdrawal_not_recognised", "inform not recognised cash withdrawal"],
  ["exchange_charge", "ask about currency exchange fee"],
  ["top_up_by_card_charge", "ask card top-up charges and conditions"],
  ["activate_my_card", "request activate card"],
  ["cash_withdrawal_charge", "ask about cash withdrawal fee"],
  ["card_about_to_expire", "inform card expires"],
  ["apple_pay_or_google_pay", "inform top-up not working apple google pay"],
  ["verify_my_identity", "ask how to verify identify"],
  ["country_support", "ask bank operating countries"]
]
